Sioux Center, Iowa — The reputation of Sioux Center’s indoor turf facility for hosting excellent events is receiving statewide acclaim.
The American State Bank Sports Complex, a joint venture between Dordt University and the City of Sioux Center, was honored with a 2025 Iowa Travel Industry Partners (iTIP) Service Excellence award recently. Jeff Zomer, assistant director of the American State Bank Sports Complex, accepted the award.
The Service Excellence Awards recognize businesses and organizations that achieve significant success and growth by providing exceptional customer service. The honor was announced during the iTIP Annual Awards, open to individuals, businesses, and organizations providing tourism and hospitality in Iowa.
Sioux Center officials tell us the American State Bank Sports Complex’s visitor-focused service begins with “high-quality promotional materials to impact event planners even before they make a booking.” They say staff makes frequent contact with planners considering an event, including offering personalized tours of the facility. The officials say that when an event is scheduled, staff “sends a personalized welcome packet, anticipating the planner’s needs with information about local restaurants, hotels, and amenities as well as about the Sports Complex.” They say that during an event, staff makes frequent touch points to ensure things are running smoothly.
Meanwhile, Dordt University and the City of Sioux Center have announced Patrick Sinnema as the director of the American State Bank Sports Complex. He will begin the position on July 14.
Sinnema comes to the position with over 13 years of facility management, coaching, and collegiate athletic administration experience. Most recently, Sinnema served as the Northwestern College Associate Athletic Director, overseeing athletic facilities and operations. The 2011 Dordt University graduate has been in the position at Northwestern since June 2021.
(Courtesy fellow Community First Broadcasting station KSOU in Sioux Center)
KIWA Staff Photo
