Des Moines, Iowa — State Ombudsman, Bernardo Granwehr, says his office fielded almost 65 hundred complaints in the fiscal year that ended in July.
Granwehr says the vast majority of the increases in complaints came from inmates in state prisons and county jails. He says they take a preliminary look at all complaints.
He says one of the first things that they ask is if the person has taken advantage of the grievance process that is available or whatever process is available in trying to resolve their situation.
He says drug testing has created some of the complaints, as he says there have been a good number of false positives. He says hiring an outside agency to scan the mail has addressed the issue of drug-soaked paper materials getting into prison.
You can see the entire report on the Ombudsman’s website at: www.legis.iowa.gov/Ombudsman/
